Get in Touch With Us
Got a question about how sweepstakes casinos work, spotted something that needs updating, or want to flag a new sweeps casino we haven't reviewed yet? This page covers how to reach us and what happens once your message lands in our inbox.
How to Send Us a Message
Email is the best way to reach our team. Write to us at [email protected] and a real person on our editorial team will read and respond, usually within two working days. Automated replies never stand in for an actual answer here.
A quick note on what your enquiry is about — a correction, a question, feedback on a listing — helps us route it to the right person and get back to you faster.
What Our Team Can Help With
- Questions about the sweepstakes model — If you're unclear on how Gold Coins and Sweepstakes Coins work, how redemptions are processed, or why a platform isn't available in your state, ask us directly.
- Corrections and updates — Welcome offers, eligible states, redemption thresholds and terms change often at sweeps casinos. If you notice something on our site that looks out of date, we want to know so we can check it.
- Suggestions for coverage — If there's a new sweeps casino you think deserves a look, or a topic on social casino gaming we haven't covered, let us know what you'd find useful.
- Partnership or editorial enquiries — If you represent an operator or a media outlet and want to discuss working with us, introduce yourself and explain what you have in mind.
- Concerns about play habits — If you or someone close to you is worried about how much time or money is going into sweepstakes-style play, mention this in your message and we'll point you toward general resources on responsible play.
What We Don't Cover Here
This page is for questions about our content, our rankings, and our site. We're not able to process account issues, identity verification, or coin redemptions on behalf of any operator — those requests need to go directly to the sweeps casino's own support team through the platform you signed up with.
We also can't give a definitive answer on whether a specific sweepstakes casino is permitted in your state. Availability shifts as laws and operator policies change, so always check the operator's current terms and your state's rules before you play. If you'd like a starting point for how we approach eligibility and legal standing across operators, our guide to non-GamStop casino options touches on how jurisdictional rules shape which platforms serve which players, even outside the UK context it's written for.
Why Reader Input Matters to Our Reviews
Our editorial ratings for platforms like Crown Coins, SplashCoins and the rest of the operators we cover are based on published terms, welcome offers, and how each site presents its coin packages and redemption rules — never on commission, and never on anything we've been paid to say. Reader feedback is one of the checks we rely on to keep that accurate. If an offer, a state restriction, or a redemption condition has changed since we last checked it, telling us helps keep the page useful for the next reader.
Response Times and What to Expect
We aim to reply within two working days. During busier periods — around major promotional pushes or after a wave of new sweeps casino launches — it may take a little longer, but every message gets a genuine reply from someone who has actually read it.
Thank you for taking the time to reach out. Whether it's a correction, a question about how sweepstakes coins convert into prize redemptions, or feedback on our list of new sweepstakes casinos, we're glad to hear from you.